Logistics Customer Partner Leader
Are you ready to be part of a game-changing journey in e-commerce logistics?
About Gordon
Gordon is a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers, leveraging its expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses. Offering a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost, we have since 2015 won the highest ranking on Trustpilot within our field in the Nordics, and the trust of leading medical- and food service companies.
To take our journey to the next level, we are currently seeking a customer-centric, energetic, and highly motivated Logistics Customer Partner Leader to join our Logistics Function in Stockholm.
The right candidate will not only be part of this transformative journey but will also be given great opportunities to shape the future of e-commerce logistics.
About the role
The Logistics Customer Partner Leader will focus on building, retaining and growing assigned key customers. This person will work closely with all teams and act as a liaison between various teams to ensure our delivery services and operational performance metrics exceed customer expectations and create long-lasting partnerships.
The Logistics Customer Partner leader will also work closely with Sales in pre-sale activities and onboarding of new key customers.
To be successful in this role, we’re looking for individuals with a consultative mindset who can quickly understand both Gordon and the industries we serve.
Success in this position requires that you are an effective leader, strong communicator and even better strategist.
Responsibilities and Objectives
Build strong, long-term relationships with assigned customers by exceeding customer expectations
Play a key role in developing and growing our emerging segment, with a particular focus on food municipalities
Work with Sales in pre-sale activities to define logistics solutions and flows
Lead onboarding of new key customers
Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations
Perform root-cause analyses, identify improvement opportunities, and initiate actions to improve performance metrics
Work with our customers and internal functions to optimize our delivery service, issues are resolved proactively, and customer goals are met
Work closely with Sales, Logistics, Customer support, Finance, and tech teams to ensure an exceptional customer experience and take care of any customer issues
Identify cost-efficiency activities for Gordon to be profitable and at the same time incorporate key customers’ delivery demands
Assist in company and Logistics function’s activities and projects
We are looking for someone with
Bachelor’s degree in a relevant field
2–5 years of experience in a customer-facing role within logistics or eCommerce
Exceptional ability to communicate and foster positive business relationships
Experience working with senior and executive-level customer contacts
Preferably experience within the food or pharmacy industry
Analytical skills / data-driven mindset
We believe you bring
Leadership capabilities and people management skills
Strong analytical competence with the ability to use data for analyzing and visualizing customer values
Strong communication and interpersonal skills (both written and verbal)
Swedish and English proficiency
Good knowledge of working with Excel/Google sheet
As a person you are
Strongly customer focused
Proactive and committed to achieving results
Profitability-focused
A cooperative and unpretentious team-player that easily cooperates with others to create results driven by finding the best solution for the business
Well-organized, with great attention to detail and the ability to prioritize
A strong Gordon Cultural fit
Why join Gordon?
Be part of a company that's transforming the last mile delivery industry
Work in an environment that values creativity, innovation, and employee growth.
Join a collaborative team that’s passionate about creating exceptional user experiences.
If this sounds like the perfect fit for you, apply today! Great emphasis will be placed on personal qualities and cultural fit 💛
- Department
- Logistics
- Locations
- Stockholm
Stockholm
About Gordon
Gordon is a last mile company specialising in collaborated flows of temperature-controlled deliveries. The company has two business areas: A complete solution for refrigerated last mile deliveries and a SaaS platform. Gordon was founded in 2015 in Stockholm and currently operates in Sweden, Norway, Denmark and Finland. Customers include grocery retailers, meal kit companies, food producers and pharmacies.