Are you ready to be part of a game-changing journey in e-commerce logistics?

About Gordon

Gordon is a leading smart home delivery enabler for online grocery, pharmacy and meal kit providers, leveraging its expertise to help e-commerce businesses identify and capitalize on new opportunities for growth. Offering a tech platform tailor-made for temperature-controlled deliveries and exceptional end-customer satisfaction – combined with a delivery infrastructure that lowers cost – we have since 2015 earned the highest Trustpilot ranking within our field in the Nordics, and the trust of leading pharmacies and food service companies. Our circular innovation, Gordon Circular continues to set the standard for reusable packaging solutions and sustainable logistics in the last mile.

To take our journey to the next level, we are now looking for a technically skilled, service-minded and solution-oriented Platform & IT Support Specialist to join our team in Stockholm.

The right candidate will play a key role in keeping our internal IT running smoothly and ensuring that our customers receive world-class technical support for our platform. You will be joining a customer-focused company with a strong cultural foundation and the opportunity to help shape the future of smart delivery.

About the role

As a Platform & IT Support Specialist, you will work at the intersection of internal IT support and technical customer support. You will ensure that our employees have the tools they need to work efficiently – and that our customers can use our digital platform smoothly and successfully.

You will act as a first point of contact for technical issues, support integration and troubleshooting, and proactively help identify ways to improve the user experience for both internal and external users.

Responsibilities and Objectives

Customer Support

• Manage support requests from customers related to our proprietary platform.
• Respond to inquiries about account registration, user management, and system settings.
• Assist customers using our APIs and plugins with integration-related queries, checkout settings and troubleshooting.
• Proactively identify recurring issues and suggest improvements.
• Act as a liaison between the development team and other internal stakeholders.
• Create and update documentation and guides for internal and external users.
• Support the development team by identifying and reporting platform bugs.
• Help customers understand and utilize our services effectively.
• Continuously find ways to improve the user experience by reducing friction and enhancing self-service resources.

Internal IT Support

• Manage IT security matters, including password management, security protocols, and access controls.
• Handle procurement and inventory of computers, mobile phones and other IT equipment.
• Ensure smooth onboarding and offboarding of employees, including equipment setup and retrieval.
• Conduct IT onboarding sessions and create user guides for common processes.
• Administer user permissions and access to systems (email, Google Drive, internal tools, etc.).
• Provide support for hardware and software issues.
• Manage and maintain hardware used in our warehouses across Sweden/Nordics together with the Logistics team.
• Administer and optimize licences for tools such as Google Workspace, Slack and other internal systems.
• Establish routines to identify, resolve and escalate IT-related issues efficiently.

We are looking for someone with

• Experience in IT support, helpdesk or technical support.
• Basic understanding of networking, hardware and software installation.
• Experience working with user management and access controls.
• Ability to troubleshoot and resolve technical issues independently and collaboratively.
• Experience in customer support and explaining technical concepts in a clear, user-friendly way.
• A background in API integrations and system troubleshooting is a plus.

We believe you bring

• A structured and solution-oriented mindset.
• Strong communication skills and a service-minded approach.
• Ability to support both colleagues and customers effectively.
• Fluency in Swedish and English, spoken and written.

As a person you are

• Service-minded, proactive and results-driven.
• A collaborative and humble team player who works towards the best solutions for the business.
• Professional and integrity-driven in all interactions.
• A strong cultural fit for Gordon, embracing our values and way of working.

Why join Gordon?

• Be part of a company that's transforming the last mile delivery industry.
• Work in an environment that values creativity, innovation and employee growth.
• Join a collaborative team that’s passionate about creating exceptional user experiences.

If this sounds like the perfect fit for you, apply today! Great emphasis will be placed on personal qualities and cultural fit.